All batteries & charging cables have a 14 day warranty, which covers the component parts. This does not cover tanks, atomizers, coils & damage resulting from improper use or use of Vape Kandi products with other suppliers parts. Improper use may void any warranty and returns eligibility.

All replacement atomizer heads (coils) are sold as a single use disposable items and are covered by our DOA (dead on arrival) warranty. This means, that from date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults.

If any parts are found to be faulty within this time please contact our customer service team at [email protected] we will arrange for a replacement. We may require the goods to be returned for further investigation.

Users should store and handle these items with special care. We advise electronic cigarette users not to store their e-cigarettes with metallic, magnetized or electronic transmitting devices such as keys or mobile phones, therefore extending the lifespan of functional use.

Purchasers should be aware that our electronic cigarette batteries and atomizers, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.

E-liquid is a consumable product and cannot be exchanged or refunded once purchased.

If an item is lost in the transit please allow 14 days before you can make a claim (This is due to the delivery companies terms and conditions, Normally we would resolve this issue alot sooner).

In the case of any dispute the decision of Vape Kandi is final.